FAQ Page Joe Fortune Casino

If you’re new to Joe Fortune, you should start by checking its FAQ section. There, you’ll find exhaustive and up-to-date information about signing up, playing games, claiming bonuses, carrying out financial transactions and other aspects of using this online casino. You can read the same information on the Terms and Conditions page — but the text that is published there might be a bit too long and complicated. The FAQ section is much more concise and well-structured. It would be wise to visit it every time when you’re about to contact the support crew. Probably, you’ll be able to find an answer without third-party help! In this article, we’ll share the most important knowledge from the FAQ section.

Top Questions and Answers

Joe Fortune accepts the following cryptocurrencies:

  • Bitcoin
  • Bitcoin SV
  • Bitcoin Cash
  • Litecoin 
  • Ethereum
  • USD Tether

First, you should select a reliable exchange. You can rely on the list of the recommended trading platforms on CryptoVantage. To be able to create an account there, you might need to verify your identity with copies of your private documents, just as in the casino.

Second, you purchase crypto on the exchange following the instructions that you’ll find on the site of the exchange. From there, you need to transfer coins to your wallet.

Third, you should transfer crypto from your wallet to your Joe Fortune account. Sign in to the casino, click the Deposit button and follow the step-by-step guide.

It depends on the individual terms of the offer. To check the validity period of a particular bonus, you should glance attentively through its terms and conditions.

It might take the casino team a maximum of 48 hours to confirm your verification.

Here are the deposit limits:

Payment option Minimum deposit Maximum deposit
All cryptocurrencies except Ethereum AUD 10 AUD 5,000
NeoSurf AUD 15 AUD 1,000
Credit or debit card AUD 20 AUD 1,000
Flexepin AUD 30 AUD 350
Ethereum AUD 50 AUD 10,000

When making a crypto deposit, you should make sure the sum that you send equals or exceeds the following limits:

Litecoin 0.01
Ethereum 0.01
Bitcoin (in all its varieties) 0.0002

Here are the withdrawal limits:

Method Minimum Withdrawal Maximum Withdrawal
Cheque by Courier AUD 20 AUD 3,000
All cryptocurrencies except Ethereum AUD 20 AUD 10,000
Ethereum AUD 60 AUD 10,000
Wire transfer AUD 1,500 AUD 9,500

Slots with progressive jackpots are the most generous type of casino game. The sum of the jackpot grows with every new bet that someone places in this game. One day, a lucky winner will compile the winning combination that will enable them to hit the jackpot. It doesn’t matter how large or small their bet will be in this case. After that, the progressive jackpot will start to grow from scratch.

Account and Security

Sign in, open your user profile and opt for Profile Settings.

You should submit your government-issued ID and a copy of the card that you’re planning to use for your financial operations to verification@joefortune.com.

You can’t do it on your own so you should reach out to the support crew.


You can find a list of all bonuses available to you on the My Rewards page. All eligible bonuses will be listed in the menu under the Bonuses Tab.

If funds are locked, it means you can’t withdraw them — but you can use them for gambling. A part of your gambling balance might get locked if you activate a bonus that involves this condition. The funds will be unlocked as soon as you finalize the playthrough of the promotional offer.

No. Joe Fortune used to reward its clients with cashback until summer 2020. Unfortunately, too many players failed to understand how this promotional offer functioned. They asked too many questions and were not too happy. That’s why the casino administration decided to focus on other bonuses. The rewards system that is available on the platform now generates much higher client satisfaction.

Casino Gameplay

The entertainment catalog at Joe Fortune is regularly updated. The administration removes those titles they fail to generate a sufficient demand and replaces them with more promising ones.

You won’t lose a single cent. Once you restore your Internet connection, you’ll be able to resume the gameplay. If the reels keep spinning and you win during the time when you were disconnected, the prize will be credited to you as usual.


The Joe Fortune administration knows that some online casinos allow their clients to save their financial credentials in the system. But this approach involves certain risks: what if hackers get hold of the saved data? It would be safer to type in the data from scratch each time.

No. In the history of all your payment options, there will be the data of the billing descriptor but not the name of the casino.

Bitcoin / Crypto

All deposits should be instant in most cases, regardless of the payment methods. However, there might be congestion in the blockchain of the cryptocurrency that you’re trying to use. That might happen if too many users try to send funds simultaneously. If you have deposited crypto but it hasn’t landed on your gambling account yet, please get in touch with the support crew.

Live Casino

Yes. To tip a dealer whom you like, you should click the chip with the denomination of the tip and then click the tip box on the table. The dealer will be very glad to know you appreciate their work.

Yes. When you join a game, the dealer will greet you, using your casino nickname. You won’t be able to start a voice conversation with the dealer — but you can send them text messages in chat and add emojis.

Yes. Players can use the chat to talk with the dealer and among themselves.

You can’t edit it. You’ll be asked to invent a screen name for yourself when joining the live casino for the first time. Then, only the administration will be able to modify your screen name in case they find it inappropriate.